Frequently Asked Questions
Quick answers to common questions about using MegaAcc
Account & Registration
Answer:
Creating a MegaAcc account is simple and takes just a few minutes:
- Click the "Sign Up" or "Register" button on the homepage
- Enter your email address (make sure you have access to it)
- Create a strong password that meets our security requirements
- Agree to the Terms of Use and Privacy Policy
- Click the registration button
- Check your email inbox for the verification link
- Click the verification link to activate your account
💡 Tip: You can also use "Login with Google" for faster registration and automatic email verification!
Answer:
To ensure your account security, your password must contain:
- At least one uppercase letter (A-Z)
- At least one lowercase letter (a-z)
- At least one number (0-9)
- At least one special character
Example of a valid password: MyP@ssw0rd123!
Answer:
If you haven't received your verification email, try these steps:
- Check your spam/junk folder - verification emails sometimes end up there
- Wait a few minutes - email delivery can take 1-2 minutes
- Verify your email address - make sure you entered it correctly during registration
- Request a new verification email - visit the Resend Email Confirmation page
⚠️ Important: You must verify your email before you can make any purchases on MegaAcc.
Payment & Top-Up
Answer:
MegaAcc accepts cryptocurrency payments through Cryptomus payment gateway. We support:
Supported Cryptocurrencies:
- USDT (Tether) - Stablecoin
- USDC (USD Coin) - Stablecoin
Supported Networks:
- TRC-20 (TRON network) - Lowest transaction fees
- BEP-20 (Binance Smart Chain) - Medium fees
- ERC-20 (Ethereum network) - Higher fees
Answer:
⚠️ CRITICAL WARNING: Selecting the wrong network can result in permanent loss of your funds!
Steps to Choose the Correct Network:
- Check which network your wallet supports (Trust Wallet, MetaMask, Binance, etc.)
- Match the network on MegaAcc with your wallet's network
- Double-check before confirming the transaction
Network Recommendations:
- TRC-20 - Best for USDT (lowest fees, ~$1)
- BEP-20 - Good alternative (medium fees, ~$2-5)
- ERC-20 - Higher fees (can be $10-50+ depending on congestion)
💡 Pro Tip: We recommend using TRC-20 network for USDT payments to minimize transaction fees!
Answer:
Your MegaAcc account balance will be updated automatically once your payment is received and confirmed on the blockchain.
Typical Processing Times:
- TRC-20 (TRON): 5-10 minutes
- BEP-20 (BSC): 5-15 minutes
- ERC-20 (Ethereum): 10-30 minutes
- Bitcoin (BTC): 30-60 minutes
⏰ Note: Processing time may vary depending on:
- Network congestion
- Gas fees paid (higher fees = faster confirmation)
- Number of confirmations required
If your balance hasn't updated after 30 minutes: Contact our support team with your transaction ID/hash.
Shopping & Orders
Answer:
Checking product availability is easy:
- Navigate to the product category you're interested in
- Click on any product to view its detail page
- Check the "Stock Availability" section on the product page
Stock Status Indicators:
- In Stock: Product is available for immediate purchase
- Out of Stock: Product is currently unavailable
💡 Tip: Stock is updated regularly. If a product is out of stock, check back later or contact support for restock information.
Answer:
Your purchased accounts are delivered IMMEDIATELY after successful payment! 🚀
How to Access Your Purchase:
- Go to your Account Dashboard
- Click on "My Orders"
- Find your recent order in the list
- Click on the order to view account details
If you don't see your order:
- Refresh the page (F5 or Ctrl+R)
- Wait 1-2 minutes and check again
- Verify payment was completed successfully
- Contact support if issue persists
⚡ Fast Delivery: 99% of orders are delivered within 30 seconds of payment confirmation!
Answer:
Downloading your account details is simple and secure:
Step-by-Step Download Process:
- Navigate to "My Orders" section
- Click on the specific order you want to download
- Review the account credentials displayed on screen
- Click the "Download" button
- Save the file to a secure location on your device
🔒 Security Best Practices:
- Store downloaded files in a secure, encrypted folder
- Don't share your purchased accounts with others
- Change passwords immediately if recommended in product description
- Keep backup copies in multiple secure locations
- Delete files from Downloads folder after saving to secure location
📥 Re-Download: You can re-download your account information anytime from the Orders page!
Support & Contact
Answer:
Our support team is here to help! We offer multiple ways to get in touch:
📧 Email Support
Email: support@megaacc.com
Response Time: Usually within 24 hours (often much faster!)
💬 Live Chat
Look for the chat widget in the bottom-right corner of the page for instant assistance.
📝 When Contacting Support, Please Include:
- Your account email address
- Order number (if applicable)
- Transaction ID/hash (for payment issues)
- Detailed description of your issue
- Screenshots (if helpful)
⏰ Support Hours: We monitor support channels 7 days a week!
Still have questions?
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